Web Hosting Sales Support Specialist

The Web Hosting Sales Specialist is responsible for providing high level customer service, offering courteous and enthusiastic sales support with solutions to meet each client’s needs.  

We will consider both part-time and full-time applicants. We offer a somewhat flexible schedule that may be able to accommodate a class schedule.

Provide Inbound Sales Support via phone, email, and live-chat for web-hosting services including shared, VPS, dedicated, reseller, and colocation clients;

Provide product recommendations and price quotations;

Maintain incoming prospect records for tracking and follow-up;

Engage with potential prospects via social media and industry-related forums;

Remain fully aware of the availability of all products and services offered by our company in order to best meet our customer’s needs;  

Actively support company policies and best practices in the area of security, with special emphasis on the protection of sensitive customer information;

Knowledge of web hosting and/or the web hosting industry;

Technical skills sufficient to understand our services and to provide qualified assistance to our clients; 

 

Experience with servers, web hosting applications, and operating systems is ideal;

Understanding of the at least the basics of web design; 

Strong analytical, critical thinking, research and problem solving skills;

Self-motivated, enthusiastic, and flexible, with team player attributes;

Ability to learn quickly and work independently;

Tier.Net offers shared, VPS, reseller, dedicated, and co-location hosting services for businesses of all sizes. US-owned with sales and technical support offices in New York and Florida, Tier.Net operates in datacenters strategically located throughout the United States including Tier 3 and Tier 4 facilities in North Carolina, Texas, Oregon, New York, Virginia, California, Iowa, and Nevada.

We are a technology-driven and rapidly expanding company offering a comfortable (and casual) work environment with opportunities for advancement.

The above job description is only a summary of the position. It is not intended to be a comprehensive list of job responsibilities, tasks, or duties. Additional duties and tasks may be assigned as part of the job function. Tier.Net reserves the right to modify, interpret, or apply the job description in a manner that best supports the organization’s needs. This job description does not create or imply an employment contract and any employment shall be “at will.” Tier.Net Technologies, LLC is an Equal Opportunity Employer, committed to offering equal opportunities without regard to age, race, disability, gender, sexual orientation, or any other legally protected characteristic.