Process Improvement Intern, Consumer Affairs & Warranty

SUMMARY

·       Under direct supervision of Manager, Warranty, analyze the current business databases for Warranty and Consumer Affairs, and develop a formal continuous process improvement program which utilizes data for performance monitoring and problem delineation, and result in projects which enhance and refine department processes and protocols.

MAJOR RESPONSIBILITY

EDUCATION / CERTIFICATION:

·       In progress of Bachelor’s degree with a major than includes coursework in:

 

OVERALL RELATED EXPERIENCE:

·       Prior internship experience related to Quality Assurance or Process Engineering a plus

·       Analytical or administrative support experience a plus

·       Automotive knowledge or experience a plus  

SKILLS

·       Proficient with the following PC skills: Microsoft Office Suite – Excel, Word, PowerPoint, Outlook

·       Microsoft SharePoint proficiency a plus

·       Excellent written and oral communication skills

·       Well organized, with ability to complete projects as assigned

·       Strong analytical and critical thinking skills

 

PROBLEM SOLVING/DECISION MAKING

·       Must be able to work under minimal supervision, with moderate level of independent judgement required in all areas of responsibility.

·       Must be self-motivated and a self-starter

·       Have the ability to identify and resolve problems with moderate supervision, with the ability to make thorough and accurate assessments pertaining to assignment deadlines and prioritize needs.

·       Policies and procedures exist to guide decision making.