Director of People and Operations

This role serves as the bridge between the CEO and Corporate Couture staff, overseeing and driving daily operations, employee relations, Human Resources (HR) coordination, software systems and standard processes, and company culture. Primary responsibilities include managing Corporate Couture staff and ensuring completion of daily and weekly workload requirements. The Operations Manager is responsible for the entire team across all departments. For the sales team, the Operations Manager provides operational and HR support and coordinates with the CEO, who directs sales strategy, sales process, and client relationships; sales-related questions and process decisions are directed to the CEO. The position focuses heavily on employee retention, team success, and fostering a positive, energetic, and collaborative work environment. This individual leads by example, steps in to support the team when needed, and helps create a strong, approachable, company culture.

Key Responsibilities

• Oversees daily Corporate Couture staff responsibilities and deliverables
• Conducts daily team huddles to maintain a real-time pulse on workload, priorities, and emerging issues, and to address blockers before they affect customers
• Leads the evaluation, selection, and implementation of a new CRM platform, in partnership with the CEO and including data migration, staff training, and adoption, to centralize customer data, improve engagement, and drive retention
• Communicates company updates, policy changes, and operational information to staff
• Serves as the onsite lead when the CEO or leadership is out of the office, ensuring smooth day-to-day operations and making operational decisions in their absence
• Manages workloads, prioritizes tasks, and oversees required Corporate Couture staff training plans, ensuring consistent development, accountability, and continual growth.
• Conducts regular one-on-ones with staff to provide ongoing performance feedback and coaching, address performance concerns promptly, and document as needed
• Sets annual goals in partnership with the CEO, aligned to company priorities, then rolls them out to each team member and tracks progress throughout the year
• Conducts Quarterly Performance updates and Annual Reviews for all staff, with CEO input on sales team performance, using individual and team scorecards tied to goals and operational metrics
• Maintains an operational dashboard and presents monthly updates to the CEO on key performance metrics, trends, areas of opportunity, and progress toward growth goals
• Partners with the CEO to drive a positive, energetic, and team-oriented workplace culture, including team-building initiatives, employee recognition, and culture-focused activities
• Meets twice a month with the CEO, or as needed, to provide updates on key deliverables and initiatives
• Develops and implements processes and tools that improve team efficiency, consistency, and morale
• Creates standard operating procedures and protocols for each department, with input from department subject matter experts, and maintains them in a shared OneNote notebook that serves as a reference guide for the team, supports training, and ensures consistency across roles
• Leads change management for new tools and processes to drive consistent adoption
• Collaborates across departments to ensure operational alignment and communication
• Manages HR administration, payroll, onboarding, and employee records through ADP
• Leads recruiting, interviewing, and hiring for all roles in partnership with the CEO, and manages offboarding and separations
• Oversees onboarding for all new hires, partnering with subject matter experts to deliver role-specific training in areas such as Creative Design, Account Coordination, Sales, and Project Coordination
• Maintains the employee handbook and company policies, monitors California labor law requirements, and keeps the Injury and Illness Prevention Program current
• Maintains a thorough understanding of all company software platforms, how they function individually, and how they integrate to support overall business operations, and closes gaps between them
• Completes training in and maintains a working understanding of every system Corporate Couture staff use, including commonsku and ShipStation, in order to support the team and step in to perform operational tasks when short-staffed
• Manages vendor relationships, including IT, phone, and the Bishop Ranch office
• Leads and supports a smooth transition to the new Bishop Ranch location
• Owns resolution of customer service issues escalated to operations
• Leads a monthly warehouse walkthrough with the sales team, rotating through aisles and storage areas to resolve pending orders and returns and reduce merchandise buildup
• Tracks operational costs and recommends efficiencies

Required Skills

• 5+ Years demonstrated experience in Leading and Managing a team of 15+ staff
• Experience evaluating and implementing a CRM platform to centralize customer data, improve engagement, and drive retention
• Knowledge of HR processes, payroll systems, and ADP administration
• Working knowledge of California employment law and HR compliance
• Excellent verbal and written communication skills
• Ability to manage day-to-day operations independently and deliver regular updates to the CEO
• Strong organizational and multitasking abilities
• Experience building dashboards and using data to track performance and drive accountability
• Demonstrated process improvement experience, including developing SOPs and standardized tools
• Strong problem-solving and conflict-resolution skills with employees
• Strong interpersonal skills with an approachable and positive attitude
• Ability and willingness to step into operational or staffing support roles when needed
• Proficiency in Microsoft Office, Google Workspace, and HR/payroll software
• Ability to learn and become proficient in the systems the team uses, including commonsku and ShipStation
• Ability to motivate teams and create a positive work environment

Qualities that will drive success in this role

• Energetic and proactive personality
• Strong relationship-building skills
• Adaptable and solution-oriented mindset
• Dependable and self-motivated
• Collaborative leadership style
• Passion for creating a positive company culture and employee experience
• Ideal for someone who enjoys staying on top of trends and has a passion for shopping and creative thinking

The ideal candidate is energetic, approachable, organized, and thrives in a fast-paced, team-oriented environment. They lead with a positive attitude, are willing to jump in wherever needed, and are passionate about creating a supportive, collaborative, and successful workplace for both employees and leadership.

This is an at-will position. We are an equal opportunity employer and celebrate diversity, inclusion, and fairness in all hiring and employment practices.